We are seeing many high-powered Gen AI tools these days, but having access to these tools is one thing; knowing how to weave them seamlessly into an organization’s fabric is another. That’s the million-dollar question we asked our Chief Digital Officer, Davinder Kohli.
Lucky for us, he didn’t just have answers; he had a strategy that he has shared right here in this blog post.
Importance of Why in AI projects
In just about every significant project we take on in life, we need to answer the WHY of what we are doing. Starting from right to left in our projects minimizes surprises – over budget, over time, fatigue, opportunity costs, or often the remorse of taking on the project. Artificial Intelligence, a field burgeoning with potential, also harbors the risk of unintended consequences. A thoughtful, holistic approach is imperative in AI projects to avoid such common pitfalls.
Guiding framework for GenAI projects
In our daily lives, we often rely on GPS for efficient, surprise-free navigation to our destinations. Similarly, when launching Gen AI, we advise our clients to consider their unique “GPS” – Growth, Productivity, and Security. This framework helps categorize Gen AI initiatives into those enhancing business growth or workforce productivity. Regardless of the category, security should be a foundational consideration from the project’s inception.
Growth & Productivity
Growth can be realized when Gen AI seamlessly weaves into customer experiences, eliminating friction. It can streamline digital journeys and elevate customer engagement. For instance, in customer service, Gen AI can predict customer intent, enabling representatives to offer more tailored and efficient support. This not only enhances the customer experience but also boosts the productivity of your support staff. Another promising avenue is enhancing developer productivity. The goal isn’t workforce reduction but empowering developers with tools that expedite and refine software creation.
Security
Whether focusing on growth or productivity, understanding the risks and vulnerabilities introduced by Gen AI is critical. These may manifest as exposure of proprietary codes or the inadvertent introduction of vulnerabilities through generated code. Security considerations must encompass both organizational and customer perspectives. Especially when integrating Gen AI into customer-facing workflows, vigilance against misinformation, hallucinations, or accidental exposure of sensitive personal information is essential.
Steering your Gen AI Journey
Keeping a close eye on your ‘GPS’—Growth, Productivity, and Security—is vital for successfully navigating your AI projects. This approach ensures not just reaching your intended destination but doing so efficiently, safely, and with the maximum benefit to your organization and customers.